Canada (en) United States Canada (fr)
Canada (en) United States Canada (fr)

Caerry cover policy

This article will help you to understand Caerry's Cover Policy for domestic shipments. 

Policy outline

  • Caerry includes cover for loss and damage on all eligible parcels (that are not booked as a Caerry Saver, USPS First-Class Mail Plus, or USPS Parcel Select Ground Plus shipment) for no extra charge.
  • Caerry will cover the sales price of replacing lost goods up to the policy limits USD $100 (this does not include Sales Tax). 
  • To make a claim, you must be a Sendle customer and have created the shipments from your account (you cannot claim cover as the recipient of a parcel if you did not create the order).

Claiming requirements:

  1. Your parcel was not booked as a Caerry Saver, USPS First-Class Mail Plus, or USPS Parcel Select Ground Plus shipment.
  2. Your parcel does not contain any goods listed here.
  3. Your parcel is not a return order.
  4. The parcel has been declared as lost or damaged by the Caerry team.

    "Lost" means the parcel was unable to be found or located after an investigation by Caerry. This includes circumstances where Caerry reasonably believes that the parcel has been lost in transit and is declared as lost by the Caerry Team.  

    “Damaged” means the contents of the parcel has been materially impaired with respect to its value or function during delivery by Caerry or any subsequent authorised carrier of the parcel.

  5. If your parcel is lost, you must have made the initial inquiry no more than 20 business days since the last date in the delivery ETA range.
  6. If your parcel is lost, you must claim within 10 business days from the time our support team sends you an email notifying you of cover eligibility.
  7. If your parcel was damaged, you must lodge a claim within 1 business day of the parcel being delivered.
  8. A claim for a parcel that has been damaged must contain documents proving the value of the parcel contents, photo evidence of the damage occurred during delivery, and evidence of adequate packaging and proper labelling.
  9. The damaged parcel will not be eligible for cover if it cannot be determined that the damage was caused or contributed to by Caerry through reasonable enquiry conducted by Caerry. 
  10. Documents proving the value of the item. 
  11. You cannot claim cover if your parcel is also covered by a third-party cover provider and have already filed a claim with them.