Track my package

At Caerry, we prioritise your experience both as sender and receiver. Rest assured, we update the status of your order so that you can track a parcel anytime. 

If in the rare case you encounter the following scenarios, here’s what they mean:

• If the parcel tracking tool sets the item as unable to deliver, this means that the driver couldn’t access the delivery location or they used their discretion and decided it wasn’t a good idea to leave the parcel unattended. Double check your details and hit the Redeliver parcel button to try again. 
• If the parcel tracking tool says card left, this means that the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended. The driver left a card to inform the receiver and scanned the parcel, which will prompt an email notification to both the sender and the receiver.
• If the parcel tracking tool says the parcel has been left with agent, this means that the driver dropped off your parcel at a designated collection point near the receiver’s address. The driver left a card for instructions at the address, but you will also be notified by email.

If we don’t hear from you within five days, the parcel will be returned to the Sender for safety. If that’s the case, all information will be published on the Caerry tracking page, so you can monitor the parcel’s journey.