Frequently asked questions
❯ Who can use Caerry Pouch?
Caerry Pouch is available all users, since this is a new weight, we’re rolling it out in phases.
❯ Do I need to select pickup or drop off?
If you're a Standard or Premium User, please select drop off when booking your 250g parcel (find a drop off location near you).
❯ Why the 250g weight?
Most couriers’ (including us, until now) weight breaks start at 500g, even if you’re selling lighter items. That means you have to send small things in big parcels full of air and packaging – and overpay for it!
Caerry Pouch enables you to send items up to 250g in the right size parcel, for the right price, and with less waste. It’s good for you, and good for the environment.
❯ Is tracking included with Caerry Pouch?
Yes! Caerry Pouch is trackable through your Dashboard and email notifications. It works just like tracking for your other Caerry parcels.
Most merchants either choose not to send smaller or lighter items, or they use untracked shipping options to keep costs down. We want to ensure you and your customers always know where your items are, so we’ve included tracking as standard.
❯ Are my shipments covered for loss?
Yes! Caerry 250g Pouch shipments are automatically covered for loss, up to $100 plus the cost of shipping.
❯ Can I use my own packaging?
When sending at 250g, you can use whatever kind of packaging you like – as long as the total weight, including the packaging, comes in at or under 250g, it counts as Caerry Pouch.
❯ Does the label look different for 250g?
The label for your 250g Caerry Pouch might not say ‘Caerry’ on it and will feature one of our courier partner's logos.
250g Caerry Pouch
